Bearings, Power Transmission, Adhesives, Gearboxes, Seals, Electric Motors, Linear Rails & Assemblies

Customer Service

Shipping & Delivery
The following delivery options are available during checkout:

UK Standard Delivery by royal mail - £6.85

UK First Class Signed For - 8.80

UK Mainland Next Working Day Delivery - £13.75

UK Mainland Next Working Day AM Delivery - £19.10

Channel Islands & Isle of Man 2 Working Days -£39.00

UK Saturday AM - Please call 01489 575222 for details

Northen Ireland - Please call 0044 1489 575222 for details

Non UK / International Delivery - Please call 0044 1489 575222 for details

Collection option also available, once requested we will send notification of collection date and time.

 


Whilst HB Industrial Services undertakes that every effort will be made to ensure that goods are delivered promptly, no liability will be accepted for delay in dispatch or delivery of goods.
We reserve the right to change these terms and conditions at any time. Any such changes will take effect when posted on the website and it is your responsibility to read the terms and conditions on each occasion you use this website and your continued use of the website shall signify your acceptance to be bound by the latest terms and conditions.
We try at all times to deliver on time and without error, but in cases where there is a problem we offer no compensation for loss of earnings, storage of goods or other costs incurred.
Please do not reject goods because of box damage as the goods inside may well be undamaged. If the packaging is damaged please mark 'packaging damaged' next to your signature. If after inspection you find the goods are damaged please contact us and we will arrange to swap them over. If rejected goods arrive back to us in undamaged condition a return postage charge may be incurred.
Privacy & Security

 

What information we collect and how

The information we collect via this website may include:

Any personal details you type in and submit, such as name, address, email address, etc.

Data which allows us to recognise you, your preferences and how you use this website. This saves you from re-entering information when you return to the site. This data is collected by cookies from your navigation around the site. A cookie is a small amount of data which we send to your computer. The data is then stored on your browser or hard disk. Most web browsers can be set to prevent you from receiving new cookies, notify you before accepting cookies or disable cookies altogether. Details about this can normally be found in the Help facility provided with your browser. If you disable cookies, you will not be able to receive personalised facilities and your progress to check out may take longer. The cookies store information only for as long as you are viewing the website.

Your IP address (this is your computers individual identification number) which is automatically logged by our web server. This is used to note your interest in our website.

We do not store any customer financial details.

What We Do With Your Information

Any personal information we collect from you will be used in accordance with the Data Protection Act 1998 and other applicable laws. The details we collect will be used:-

To process your order, to maintain guarantee records and to provide after-sales service.

To carry out security checks (this may involve passing your details to Experian Limited, or another credit reference agency, who will check details we give them against public and private databases and may keep a record of that check to use in future security checks - this helps to protect you and us from fraudulent transactions).

Your Rights

You can ask us to update your personal information by emailing precise details of your request to sales@hbindustrialservices.co.uk. Please ensure you type "update my account" somewhere in the subject line of your email.

You can ask us not to send you future marketing communications. To do this, simply email sales@hbindustrialservices.co.uk. Type "No Marketing" in the subject line and then the following in the main text, your postal address, including postcode, your email address.

Returns & Replacements
We offer a 100% no quibble satisfaction guaranteed refund policy!
If you are not 100% happy with the quality or any other aspect of the goods we have supplied then please return them and we will be only too happy to refund you.
We are happy to accept returned goods within 90 days of purchase.
Please note: Returned items will need to be in their original condition as delivered and cannot be accepted if they have been fitted or modified. Please see terms and conditions for full details.
Payment, Pricing & Promotions
We accept all major credit or debit cards through Sage Pay (secure online payment method). Buyers from outside the UK please check first that we can post the item to your country. All prices in this site are subject to change without prior notice and are Excluding VAT.
We have the right to cancel any order if the price displayed on the site is incorrect.
Updating Account Information
To change your account information, click on a “Trade Account” or "My Account" link. Once you enter your login information you will be brought to your account page, which has a sidebar menu to the left of the screen under the heading “Trade Account”.

To change the way your name appears or your email address, click on the link in the sidebar menu that says “Account Information”.

To change your billing or shipping address click on the tab in the sidebar menu that says “Address Book”. This will bring you to your address page, where you will have the options to click on “Edit Address”, “Delete Address”, or “Add Address”.

To subscribe or unsubscribe to the HB Industrial Services newsletter, click on the tab in the sidebar menu that says “Newsletter Subscriptions”, where you will have the option to subscribe, or click the box which says unsubscribe.